Contact Disney Plus Customer Service

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Getting Help from Disney+ Customer Service

Disney+ offers several ways for subscribers to get assistance with any issues they may have. You can contact Disney+ customer service by phone, online chat, or through their help center.

Contact Disney+ By Phone

Calling Disney+ customer service at 888-905-7888 connects you with a live representative 24/7. Have your account information ready to help the agent troubleshoot any problems. Phone wait times can be long, especially after a new release or during peak hours. Using the chat feature on the Disney+ website may get you help faster.

Chat with Disney+ Online

The Disney+ help center has a live chat option that connects you directly with a customer service agent. Click “Contact Us” at the bottom of any help center page and then click “Chat with us.” Chat wait times are displayed so you can decide whether to wait online or call.

Search the Disney+ Help Center

The Disney+ help center has searchable support articles that provide troubleshooting steps and answers for common questions. Search by keywords or browse help topics to find a solution before contacting an agent. Popular topics include fixing error codes, managing your account, and changing your password.


Here are the key details about getting a refund from Disney+:

  • To request a refund, contact Disney+ customer service directly, either through their online chat or by phone. You’ll need to provide your account information and proof of purchase.
  • Refunds are typically processed within 7-10 business days after Disney+ receives the request. The refund will be issued back to the original payment method used.
  • You can request a refund at any time if you want to cancel your subscription early. Disney+ will prorate the refund based on any unused portion of your subscription.
  • If you subscribed directly through Disney+, check your account Billing History page to see a summary of any refunds issued. If you subscribed via a third party, check with them on refund status.
  • Refund timing can vary depending on original payment method – gift card refunds may take longer to process back onto the card, for example.
  • Disney+ does not typically offer account credits or refunds if you cancel mid-billing cycle. You retain access until the end of the current billing period.
  • If you are charged after canceling, contact customer service, as you may be eligible for a refund of the incorrect charge.

Overall, Disney+ makes it relatively easy to get a prorated refund when you cancel your subscription early. Reach out to their customer service team for prompt assistance with any refund requests or billing issues.

Get Prompt Responses with Any Contact Method

Whichever way you choose to reach Disney+ customer service, agents are available around the clock to quickly resolve subscription, billing, and streaming issues. Contact them through your preferred channel to get friendly assistance restoring access to Disney, Pixar, Marvel, Star Wars, and more.