This morning, Disney announced a change in their terms and conditions involving cancellations and changes for Walt Disney World Resort packages. The change is supposed to bring confidence to guests who are booking or planning a vacation to the resort in 2020.
In the past, Disney has had to cancel guests vacations because of opening delays. This happened in the early breakout periods of COVID-19 including in March and May.
However, since reopening the resort in June, they have stayed open and have been managing limited capacity at resort hotels and theme parks. They initially opened and was were ready to operate at 30% capacity but have only been managing around 10%.
This new policy change is a move to hopefully grab more visitors and make them feel confident in booking a vacation package knowing that if it needs to be cancelled or changed, it can be. Here’s the policy they announced:
“Enjoy added peace of mind when you book your next Disney vacation! If your plans change, any Disney-imposed change and cancellation fees will be waived up to the date of check-in for reservations with arrivals through December 31, 2020.”
This means that if you need to cancel or change your vacation for any reason, you can do so up to the day of check-in, without being hit with fees (up to $250 or more).
We did some digging and this is a policy we’ve never seen Disney offer before and, again, is something they are trying to use to get more guests to come to the resort without worrying about what might happen.
Disney has taken major steps to provide a safe environment for its resort guests including implementing temperature checks, hand-sanitizing stations, cleaning attractions and shows often and social distancing guests, particularly on attractions. Face masks are also required throughout the resort.
Guests wanting to book vacations can do so online and receive this new Book with Confidence policy.
Dean has been writing and blogging for over 10 years. He specializes in Disney theme park news including updates, openings, special events and general advice for travelers. He doesn’t shy away from the good, the bad and the ugly. His previous work includes being a Cast Member at Disneyland and working as a travel agent.