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Disney Updates Their DAS Services at Disneyland and Disney World

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For families and individuals with disabilities, visiting theme parks can often be a daunting experience filled with long lines, sensory overload, and accessibility challenges. However, Walt Disney World and Disneyland Resorts have long been at the forefront of providing inclusive experiences for all guests. In 2024, Disney has implemented significant updates to its Disability Access Service (DAS), making it easier than ever for guests with disabilities to navigate the parks and enjoy the magic without barriers. And making it harder for those who try and take advantage of the system.

We’ll delve into the details of the updated DAS service, exploring the registration process, ride reservations, and the various accommodations available to ensure a seamless and enjoyable experience for guests with disabilities. Whether you’re a first-time visitor or a seasoned Disney enthusiast, this article will equip you with the knowledge and tools necessary to make the most of your Disney adventure. These new updates take effect on May 20 at the Walt Disney World Resort and on June 18 at the Disneyland Resort.

Railroad Garden

The Disability Access Service (DAS) Explained

The Disability Access Service (DAS) is a program designed to assist guests who have difficulty tolerating extended wait times in conventional queue environments due to a disability. This service allows eligible guests to reserve return times for attractions, enabling them to explore other areas of the park or take a break while waiting for their turn to ride.

Monorail on the track

Eligibility and Registration

To qualify for the DAS, guests must have a disability that makes it challenging to wait in traditional queues for an extended period. This can include cognitive disabilities, such as autism or ADHD, as well as physical or sensory disabilities that may be exacerbated by prolonged standing or exposure to environmental factors.

The registration process for the DAS has been streamlined in 2024, offering two convenient options:

  1. Pre-Arrival Registration: Guests can now pre-register for the DAS through live video chat up to 30 days in advance of their visit through a secure online portal. This option allows guests to complete the registration process from the comfort of their homes, reducing stress and saving time on their arrival day.
  2. In-Park Registration: For those who prefer to register on-site, dedicated Guest Relations locations are available at the entrance of each Disney theme park. Trained Cast Members will guide guests through the registration process and answer any questions they may have.

During the registration process, guests will be asked to provide information about their disability and how the DAS can assist them in enjoying the parks. It’s important to note that Disney does not require medical documentation or proof of disability, as the program operates on a self-reporting basis. These new regulations won’t start until May 20th, 2024 for Disney World and June 18th, 2024 for Disneyland.

Conductor on the train

Directly From Disney

Here are four new things Disney is wanting everyone to know about with these new changes:

 

  1. We’re adding more Cast Members and investing in specialized training on each coast to help guests identify and better understand the recommended tools and options, based on their needs.

  2. The Accessibility Services teams at the Walt Disney World Resort and the Disneyland Resort are here to assist guests with questions they have about our services. We encourage guests visiting to engage with us pre-arrival through our website and virtual video chats.

  3. We are teaming with Inspire Health Alliance’s health professionals, to help our Cast Members, as needed, determine eligibility for appropriate accommodations and ensure that these accommodations are provided only for the guests for whom they are intended.

  4. We will be making efforts to preserve the Disability Access Service (DAS) for those it’s intended to accommodate — only those guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. To help with this, we are also extending DAS enrollment for eligible guests from 60 days to 120 days and adjusting DAS party size to include no more than four, except for immediate family members.

For Guests visiting from April 9 through June 17, 2024, please be aware:

  • Pre-arrival conversations to determine eligibility for DAS are available 2–30 days prior to your park visit.
  • In-person conversations to determine eligibility for DAS will be at Guest Relations locations.
  • You can book up to 2 one-hour return windows for select experiences using our DAS Advance planning option.

DAS is valid for the length of the ticket or up to 30 days from the start of registration. Once the service has elapsed or when a new ticket is issued, Guests will need to re-register.

TRON Lightcycle Run Sign at Night in Tomorrowland at Magic Kingdom in Walt Disney World

Ride Reservations and Virtual Queues

Once registered for the DAS, guests can reserve return times for attractions through the My Disney Experience app or at designated Guest Relations kiosks throughout the parks. The app allows guests to view real-time wait times and reserve their preferred attractions with ease. For highly popular attractions with virtual queues, such as Star Wars: Rise of the Resistance and Guardians of the Galaxy: Cosmic Rewind, DAS guests will have the option to join the virtual queue directly from the app, eliminating the need to physically wait in line.

Fast Lane

Accommodations and Accessibility Features

Disney Parks have implemented a wide range of accommodations and accessibility features to ensure a seamless experience for guests with disabilities. These include:

  1. Accessible Queues: Many attractions now feature accessible queues designed to accommodate guests with mobility challenges, reducing the need for extended standing or navigating narrow pathways.
  2. Companion Restrooms: Spacious and private companion restrooms are available throughout the parks, providing a comfortable and inclusive environment for guests who require assistance or need to attend to personal care needs.
  3. Sensory Guides: Disney offers sensory guides for each attraction, providing detailed information about potential sensory triggers, such as loud noises, flashing lights, or sudden movements. These guides help guests make informed decisions and prepare accordingly.
  4. Rider Switch Service: For guests who cannot ride certain attractions due to their disability, the Rider Switch Service allows members of their party to take turns experiencing the ride without having to wait in the regular queue multiple times.
  5. Assistive Listening Devices: Guests with hearing impairments can request assistive listening devices at Guest Relations locations, ensuring they can fully enjoy shows, attractions, and other audio experiences.
  6. Mobility Rentals: Disney offers a wide range of mobility rentals, including wheelchairs, ECVs (Electric Convenience Vehicles), and strollers, to accommodate guests with varying mobility needs.

Tickets

Planning Your Disney Adventure

With the updated DAS service and the array of accommodations available, planning your Disney adventure has never been easier. Here are some tips to help you make the most of your visit:

  1. Utilize Disney’s Resources: Disney’s website and mobile app offer a wealth of information on accessibility services, including detailed guides, park maps, and real-time updates. Familiarize yourself with these resources before your visit to ensure a smooth and well-planned experience.
  2. Make Advance Reservations: If you plan to dine at Disney’s table-service restaurants or attend special events, make reservations well in advance to secure your preferred dates and times. This will help minimize stress and ensure a seamless experience.
  3. Explore Alternative Experiences: While attractions are a major draw, Disney Parks offer a wide range of alternative experiences, such as character meet-and-greets, shows, and interactive exhibits. These can provide a welcome respite from the hustle and bustle of the parks and offer a more relaxed and sensory-friendly environment.
  4. Utilize Disney’s Disability Services: Disney’s Disability Services team is available to assist guests with any questions or concerns they may have regarding accessibility. Don’t hesitate to reach out to them for personalized support and guidance.

Disney World Signage

FAQ’s

How long does DAS last?

DAS lasts for the length of the ticket or up to 120 days, whichever one is shorter. Once the service is completed, Guests will need to re-register for the program.

See also

Does DAS transfer from Disneyland to Disney World?

DAS is only valid at the Resort you registered at. You cannot transfer DAS from Disneyland to Disney World or any other Disney Park. So Guests will need to register at Disneyland and Disney World separately.

What if someone is found to be lying about their medical history to obtain DAS?

If a Guest is found to be lying about their medical history to obtain DAS, they’ll be banned from both Parks. Any Passes/Tickets they currently have will be terminated without refund.

When using DAS do you have to ride the attraction at the exact return time listed?

No. Guests can return anytime after the listed return time up until the Park/Ride closes.

Oga's Cantina in Star Wars Galaxy's Edge at Disney's Hollywood Studios in Walt Disney World

Conclusion

Walt Disney World and Disneyland Resorts have long been committed to providing inclusive and accessible experiences for all guests. With the updated Disability Access Service and the array of accommodations available, guests with disabilities can now navigate the parks with greater ease and confidence. We hope this new information has equipped you with the knowledge and tools necessary to make the most of your Disney adventure moving forward!

By taking advantage of the resources and services available, you can create cherished memories and experience the magic of Disney like never before. So, pack your bags, gather your loved ones, and get ready to embark on an unforgettable journey filled with wonder, excitement, and inclusivity. Disney’s commitment to accessibility ensures that the magic is within reach for everyone.