Disneyland’s Package Pickup Service

For many guests visiting the Disneyland Resort, shopping for souvenirs and merchandise is an integral part of the experience. However, carrying multiple bags around the parks can be cumbersome and detract from the overall enjoyment. Fortunately, Disneyland offers a complimentary package check service that allows guests to have their purchases held until they are ready to leave the parks or their hotel. This convenient service not only enhances the guest experience but also encourages more shopping opportunities throughout the day. For those staying at a Disneyland Resort Hotel, consider using Disney’s Merchandise Delivery, where you can pick up your packages at the Bell Services desk of your hotel the next day!

An Overview of the Package Pickup Service

Disneyland’s package pickup service is designed to make shopping at the parks a hassle-free experience. Guests can shop at any of the numerous retail locations within Disneyland Park, Disney California Adventure Park, and the Esplanade without worrying about carrying their purchases around all day. Instead, they can have their items held at designated package pickup locations until they are ready to retrieve them.

The process is straightforward: after making a purchase, guests simply need to inform the cast member at the register that they would like to have their items held. The cast member will then provide a claim check and direct the guests to the nearest package pickup location. When guests are ready to collect their purchases, they can present their claim check at the designated pickup point, and their items will be retrieved for them.

Eligibility and Restrictions

The package pickup service is available to all guests visiting the Disneyland Resort, regardless of whether they are staying at a Disney hotel or not. However, there are a few restrictions to keep in mind:

  • The service is complimentary for day guests and those staying at non-Disney hotels.
  • Guests staying at one of the three Disneyland Resort hotels (Disneyland Hotel, Grand Californian Hotel & Spa, or Paradise Pier Hotel) have the additional option of having their purchases delivered directly to their hotel for free. Packages will be available at Bell Services the next day (7:00am).
  • Certain items, such as food and beverages, may not be eligible for the package pickup service due to their perishable nature.
  • Packages must be claimed by park closing on the same day they were purchased.

It’s important to note that while the package pickup service is a convenient option, guests are still responsible for their purchases and should keep their claim checks in a safe place.

Package Pickup Locations

Disneyland Resort offers multiple package pickup locations throughout the parks and Downtown Disney District to ensure guests have easy access to their purchases. Here are the main pickup points:

Disneyland Park

  • Pioneer Mercantile
  • Port Royal
  • The Star Trader

Disney California Adventure Park

  • Elias & Company
  • Sarge’s Surplus Hut
  • Avengers Vault

Resort Esplanade

  • Disneyland Resort Stroller Shop

Guests can inquire with cast members or consult park maps to locate the nearest package pickup location during their visit.

Benefits of the Package Pickup Service

The package pickup service at Disneyland Resort offers several benefits to guests, making their shopping experience more enjoyable and convenient:

  1. Hands-Free Shopping: By having their purchases held for them, guests can explore the parks without being weighed down by multiple bags. This freedom of movement enhances their overall experience, allowing them to fully immerse themselves in the magic of Disneyland.
  2. Increased Shopping Opportunities: With the ability to have their purchases held, guests may be more inclined to shop throughout the day without worrying about carrying their items. This can lead to increased sales for Disneyland and a more enjoyable shopping experience for guests.
  3. Reduced Stress and Fatigue: Carrying heavy bags around the parks can be physically taxing, especially for families with young children or guests with mobility issues. The package pickup service alleviates this burden, reducing stress and fatigue, and allowing guests to focus on making lasting memories.
  4. Convenience for Hotel Guests: For guests staying at one of the Disneyland Resort hotels, the option to have their purchases delivered directly to their room is an added convenience. This service ensures that their souvenirs and merchandise are safely stored until they are ready to depart, eliminating the need to carry them around the parks or Downtown Disney District.

Tips for Maximizing the Package Pickup Service

To make the most of the package pickup service at Disneyland Resort, guests can follow these helpful tips:

  • Plan Ahead: If you anticipate making multiple purchases throughout the day, inform the cast members at your first stop that you would like to take advantage of the package pickup service. This will ensure a smooth process for subsequent purchases.
  • Keep Claim Checks Safe: Treat your claim checks like valuable items and keep them in a secure place, such as a wallet or zippered pocket. Losing a claim check can make it difficult to retrieve your purchases.
  • Consolidate Purchases: If you plan to make purchases at multiple locations, consider consolidating them at one pickup point. This will make it easier to retrieve all your items at once when you’re ready to leave.
  • Inquire About Delivery Options: If you’re staying at a Disneyland Resort hotel, ask about the option to have your purchases delivered directly to your room. This can be especially convenient for larger or fragile items.
  • Plan for Pickup Time: Factor in the time needed to retrieve your purchases when planning your departure from the parks or Downtown Disney District. During peak seasons, pickup locations may experience longer wait times.


Disneyland’s package pickup service is a prime example of the resort’s commitment to providing exceptional guest experiences. By offering a convenient way to hold and retrieve purchases, Disneyland ensures that guests can fully immerse themselves in the magic without the burden of carrying multiple bags. Whether you’re a seasoned shopper or simply looking to bring home a few souvenirs, this service is a valuable amenity that enhances the overall enjoyment of your visit to the Happiest Place on Earth.